Our Order Process

Click on the image of the piece you desire, read the details, and fill out the inquiry form with the following information:

• Size

• Wood species

• Type of finish (for example, "42" Hall Tree with top cubbies in Reclaimed Pine. Black Milk Paint frame and stained backing.")

We will respond to refine the details. It's helpful if you can measure the space where the furniture will go and send photos.

• We will email an informal estimate.

• If you approve the estimate, we will send you a formal quote.

• For very detailed custom pieces, we recommend drawings. Barn door cabinets are an example of a piece where drawings are needed.

• We charge $400 for a drawing with three renderings. You will receive the drawing in an email within a couple of days.

• When you approve the drawing, we will send you a formal quote for your piece.

• This $400 fee will be credited back to you on your final invoice.

• We require a 50% deposit, and once we receive it, your order will be placed in the queue.

• Lead time varies by piece type: 4-12 weeks for custom pieces, 2 weeks for in-stock standard pieces

• We'll contact you about hardware choices (knobs, pulls, etc.) if applicable

• For reclaimed wood pieces, we'll send updates and images during finishing

• We'll work with you to perfect stain colors, using our many "special sauces"

• For new wood, stain or paint finish decisions are made during the formal quote process

• We conduct photo shoots and send you images

• We'll confirm delivery preferences (in-home with setup or curbside)

• We work exclusively with private shippers for safe delivery

• You'll receive delivery schedule and tracking updates

• Final invoice must be paid before shipping

• You'll receive the Furniture Care and Warranty document