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Furniture From The Barn Logo
Phone(610) 932-1122

Privacy Policy & Terms of Service

Privacy Policy

Effective Date: December 4, 2024

Welcome to Furniture From The Barn ("we," "us," or "our"). This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit furniturefromthebarn.com (the "Site") or make purchases from our store.

Information We Collect and How We Use It

Personal Information

When you make a purchase or interact with our store, we collect personal information that you voluntarily provide, including:

  • Name
  • Address
  • Phone number
  • Email address
  • Payment information
  • Order history

We use this information to:

  • Process and fulfill your orders
  • Communicate with you about your purchases
  • Arrange deliveries or returns
  • Verify your identity and payment information
  • Send you marketing communications (with your consent)
  • Improve our products and services

Automatically Collected Information

When you browse our Site, we automatically collect certain technical information about your device and interaction with our Site through various analytics services:

Analytics Services:

  • Cloudflare Analytics
  • PostHog Analytics
  • Google Analytics

This information includes:

  • IP address
  • Browser and device information
  • Operating system
  • Pages visited and navigation patterns
  • Referring URLs
  • Geographic location
  • Interaction data

We use this information to analyze trends, improve our Site's functionality, enhance user experience, and better understand how visitors use our services.

Consent and Your Rights

How We Obtain Your Consent

We obtain your consent to collect and use your personal information in several ways:

  • When you complete a transaction, we consider this as consent to use your information for that specific purpose
  • For secondary purposes like marketing, we will explicitly ask for your consent or provide an opt-out option

Managing Your Consent

You may withdraw your consent at any time by:

  • Emailing us at [email protected]
  • Writing to us at: 191 Greenhouse Rd, Nottingham, PA, 19362, United States
  • Following the unsubscribe instructions in our marketing emails

Data Storage and Security

Website Hosting and Infrastructure

Our Site is hosted on Cloudflare's infrastructure, which provides:

  • Global content delivery network (CDN)
  • DDoS protection
  • Secure data storage
  • Protected databases
  • Advanced firewall protection
  • Regular security updates

Data Processors and Service Providers

We use several trusted service providers to process and store your data:

Pipedrive:

  • Stores and manages contact form submissions
  • Handles customer relationship management
  • Processes customer inquiries and communication
  • Maintains secure storage of contact information

Payment Processing:

Our store is powered by Shopify's e-commerce platform, and we use Stripe as our payment processor. Both are industry leaders in secure online commerce:

Shopify:

  • Provides a secure e-commerce platform used by millions of merchants worldwide
  • Maintains strict security protocols and PCI DSS Level 1 compliance
  • Ensures secure handling of transaction data
  • Implements advanced fraud prevention measures

Stripe:

  • Processes payments securely using state-of-the-art encryption
  • Maintains PCI Service Provider Level 1 certification, the highest level of certification available
  • Uses advanced machine learning for fraud detection and prevention
  • Automatically keeps payment methods up to date
  • Implements industry-leading security measures to protect sensitive financial data

All payment data is encrypted and processed according to the highest industry standards. Neither we nor our payment processors store complete credit card numbers on our servers.

Security Measures

To protect your personal information, we implement:

  • SSL encryption
  • Secure socket layer technology
  • AES-256 encryption for stored data
  • Industry-standard security protocols
  • Regular security audits

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Our cookies include:

  • Session cookies for basic site functionality
  • Analytics cookies for understanding site usage
  • Personalization cookies for user preferences

You can manage cookie preferences through your browser settings, though some Site features may be affected.

Third-Party Services

Service Providers

We work with third-party providers who may access your information only as needed to perform specific services. These providers have their own privacy policies and may be located in different jurisdictions than you or us.

Links to Other Websites

Our Site may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

Additional Information

Age Requirement

You must be of legal age in your jurisdiction to use our Site or have proper guardian consent.

Privacy Policy Updates

We may modify this policy at any time. Significant changes will be communicated through:

  • Website notifications
  • Email updates (for registered users)
  • Posted notices on our Site

Contact Information

For privacy-related questions or concerns, contact our Privacy Compliance Officer:

Email: [email protected]

Mail: Privacy Compliance Officer

Furniture From The Barn

191 Greenhouse Rd

Nottingham, PA, 19362

United States